Job National Service Fleet Support, Mulgrave

About the Role

Reporting to the National Account Fleet Support Manager, this role oversees our National Account customers nationwide and serves as their primary point of contact for aftermarket support. This hands-on, pivotal position requires regular interstate travel to support service needs, build relationships, and maintain a consistent customer experience across all locations.

Requirements

Responsibilities & Duties

• Grow national accounts through strategic planning, proactive call cycles, and strong stakeholder engagement.
• Track service performance against customer and internal KPIs while working with internal teams to resolve issues and improve delivery.
• Collaborate with IT and admin teams to improve reporting systems and deliver clear, actionable data.
• Lead service reviews and performance meetings to maintain communication and drive improvement.
• Analyse fleet performance and prepare reports on utilisation, service activity, compliance, and debtors.
• Maintain compliance across day-to-day operations and support customers with reliable advice on equipment and fleet options
• Frequent interstate Travel to build relationships, provide on-site support, and ensure consistent service across locations.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.